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README
Apache-2.0

春松客服: 快速获得好用的开源智能客服系统

Docker Layers Docker Version Docker Pulls Docker Stars Docker Commit

https://www.cskefu.com

CSKeFu is a Customer Support System for Enterprises in a High Performance Low-Touch way, opensource for the world by Chatopera.

春松客服是 Chatopera 自主研发以及基于且增强其它开源软件的方式实现的,春松客服会不断增强客服系统的智能化,这包括利用自然语言处理、机器学习和语音识别等技术让客服工作更有效率、客服满意度更高。

image

新版本介绍:一山还有一山高,开源智能客服系统春松客服 v7 版本发布 | Chatopera

媒体报道


产品演示

坐席工作台

https://cc.chatopera.com/

登录账号 密码
admin admin1234

网页端访客程序

https://cc.chatopera.com/testclient.html

用户案例

TA们都选择春松客服

企业用户这样评价我们

The collaboration is efficient, very professional. The software is steady with high quality services.

-- Michael, Founder & CEO, 麥睿資訊

系统功能强大,免费且响应及时,太赞了!贵公司是我碰到的最有爱的公司啦,这么好的产品授权竟然是Apache。

-- 小赵,技术员,上海某特种气体公司 IT 部客服系统负责人

技术支持力度大,产品更新很快!

-- 阿伟,电商客服技术总监,某跨境电商企业

功能介绍

基础模块

春松客服提供多个开箱即用的供企业免费使用的模块:

  • 账号及组织机构管理:按组织、角色分配账号权限

  • 坐席监控:设置坐席监控角色的人员可以看到并干预访客会话

  • 联系人和客户管理:细粒度维护客户信息,自定义标签和打标签,记录来往历史等

  • 网页聊天组件:一分钟接入对话窗口,支持技能组、邀请和关联联系人等

  • 坐席工作台:汇聚多渠道访客请求,坐席根据策略自动分配,自动弹屏,转接等

  • 机器人客服:集成 Chatopera 云服务,利用 Chatopera 强大的聊天机器人解决方案,提升客户服务工作中的自动化、智能化;机器人客服插件既能通过知识库联想,知识库快捷支持坐席人员,也可以直接为访客提供查询、数据收集等功能;通过插件形式安装,插件也以开源形式提供,查看插件源码

  • 企业聊天:支持企业员工在春松客服系统中群聊和私聊

  • 质检:历史会话、服务小结、服务反馈及相关报表

付费模块

春松客服从 v5.0.0 版本开始提供如下付费模块:

  • Messenger 渠道:集成 Facebook Messenger Platform,在 Facebook 全家桶中连接亿万消费者、买家

  • 呼叫中心:全解决方案,包括呼入和呼出,可选的硬件语音网关,自动外呼,监听和报表等

付费模块代码并不开源,并且使用插件的形式安装在源码中,请联系“商务洽谈”获得插件和商业支持。

产品文档

关于产品的具体使用说明,请参考文档中心

产品截图

欢迎页

展开查看更多产品截图

坐席工作台

坐席监控

外呼计划

通话记录

集成客服机器人

客服机器人应答

更多功能,敬请期待 ...

运营及定制开发培训

开发文档

开发文档

在线培训视频

春松客服大讲堂是面向企业 CTO、客服主管、客服及客服系统开发运维人员的在线培训课程,由浅入深的介绍春松客服上线企业智能客服系统、运营客服工作和二次开发的知识。

详情查看课程介绍及优惠方案

主讲老师介绍

认证开发者

春松客服开发者是具备春松客服定制化开发智能客服系统技能,具备丰富的专业经验的软件工程师,由 Chatopera 通过访谈的形式确认其在某行业或某企业内完成春松客服上线、定制化春松客服。

Avatar Name GitHub Talk Intro.
刘勇 lecjy 报道 目前工作于湖北武汉一个电商企业,曾就职于京东海外电商平台,负责客户系统维护,对于电商客服领域有丰富的工作经验,尤其是面向东南亚出海业务。

寻找基于春松客服搭建智能客服系统的客户,包括但不限于部署、系统集成和定制开发等,可以优先考虑联系以上认证开发者,Chatopera 团队会持续维护基础模块、云服务和机器人客服,提升春松客服上利用人工智能、机器学习和自动化流程服务。

寻找开发者合作智能客服项目,社区共建,携手共赢!

  • 组织或个人,在春松客服主页展示为认证开发者
  • 春松客服官方推荐项目机会
  • 专访并通过官方渠道曝光

填写申请:https://www.wjx.top/jq/93397428.aspx

用户交流群

在 Chatopera 客户群中也包括其他用户,请不要发送敏感信息。讨论与 Chatopera 产品和服务相关的事宜

立即部署

  • 私有部署版

参考部署开源社区版本文档

鸣谢

FreeSWITCH 中国社区

开源许可协议

Copyright (2018-2021) 北京华夏春松科技有限公司

Apache License Version 2.0

chatoper banner

Chatopera 云服务

https://bot.chatopera.com/

Chatopera 云服务是一站式实现聊天机器人的云服务,按接口调用次数计费。Chatopera 云服务是 Chatopera 机器人平台的软件即服务实例。在云计算基础上,Chatopera 云服务属于聊天机器人即服务的云服务。

Chatopera 机器人平台包括知识库、多轮对话、意图识别和语音识别等组件,标准化聊天机器人开发,支持企业 OA 智能问答、HR 智能问答、智能客服和网络营销等场景。企业 IT 部门、业务部门借助 Chatopera 云服务快速让聊天机器人上线!

展开查看 Chatopera 云服务的产品截图

自定义词典

自定义词条

创建意图

添加说法和槽位

训练模型

测试对话

机器人画像

系统集成

聊天历史

立即使用

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🌲 春松客服,多渠道智能客服系统,开源客服系统 ,机器人客服 展开 收起
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