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README
Apache-2.0

春松客服:做好开源客服系统

GitHub Stargazers GitHub Forks License GitHub Issues GitHub Issues Closed Docker Tags Docker Pulls Docker Stars

https://www.cskefu.com

:evergreen_tree: 春松客服是 Chatopera 发布的开源智能客服系统 / CSKeFu is a Customer Support System for Enterprises in a High Performance Low-Touch way, opensource for the world by Chatopera.

在 Chatopera,我们相信:越是重视客户服务,越是好的企业 / the more you care about your customers, the better income you earn in return

:hearts: 我们发布春松客服的愿景 / Our vision on CSKeFu:

  • 做好开源客服系统 / Deliver Open Source Contact Center with High Quality
  • 帮助企业快速获得开箱即用的智能客服系统 / Get Customer Support System in minutes
  • 成为开发者首选的客服系统开发框架 / To be Top 1 Framework for Customer Support System Customization

:innocent: 我们对春松客服客户的承诺 / Our promise on CSKeFu:

  • 我们不发布垃圾 / We don't ship junk
  • 持续优化春松客服 / Keep on coming with great enhancements in the long term
  • 坚持开源,商业友好授权 / OpenSource for the world with license which is business friendly

其它播放地址:微信公众号 | YouTube

新版本介绍:一山还有一山高,开源智能客服系统春松客服 v7 版本发布 | Chatopera

媒体报道


客户案例

:briefcase: TA 们都选择春松客服

客户反馈

:yum: TA 们这样评价春松客服

产品演示

坐席工作台

https://cc.chatopera.com/

登录账号 密码
admin admin1234

网页端访客程序

https://cc.chatopera.com/testclient.html

机器人客服示例程序

https://oh-my.cskefu.com/im/text/0nhckh.html

功能介绍

基础模块

春松客服提供多个开箱即用的供企业免费使用的模块:

  • 账号及组织机构管理:按组织、角色分配账号权限

  • 坐席监控:设置坐席监控角色的人员可以看到并干预访客会话

  • 联系人和客户管理:细粒度维护客户信息,自定义标签和打标签,记录来往历史等

  • 网页聊天组件:一分钟接入对话窗口,支持技能组、邀请和关联联系人等

  • 坐席工作台:汇聚多渠道访客请求,坐席根据策略自动分配,自动弹屏,转接等

  • 机器人客服:集成 Chatopera 云服务,利用 Chatopera 强大的聊天机器人解决方案,提升客户服务工作中的自动化、智能化;机器人客服插件既能通过知识库联想,知识库快捷支持坐席人员,也可以直接为访客提供查询、数据收集等功能;通过插件形式安装,插件也以开源形式提供,查看插件源码

  • 企业聊天:支持企业员工在春松客服系统中群聊和私聊

  • 质检:历史会话、服务小结、服务反馈及相关报表

付费模块

春松客服从 v5.0.0 版本开始提供如下付费模块:

付费模块代码并不开源,并且使用插件的形式安装在源码中,请联系“商务洽谈”获得插件和商业支持。

产品文档

关于产品的具体使用说明,请参考文档中心

产品截图

欢迎页

展开查看更多产品截图

坐席工作台

坐席监控

集成客服机器人

客服机器人应答

更多功能,敬请期待 ...

机器人客服

超过 85% 的春松客服企业客户通过 Chatopera 云服务上线机器人客服!7x24 小时在线,接待访客,辅助人工坐席,提升 10 倍工作效率。

Chatopera 机器人平台包括知识库、多轮对话、意图识别和语音识别等组件,标准化聊天机器人开发,支持企业 OA 智能问答、HR 智能问答、智能客服和网络营销等场景。企业 IT 部门、业务部门借助 Chatopera 云服务快速让聊天机器人上线!

机器人客服示例程序

https://oh-my.cskefu.com/im/text/0nhckh.html

立即上线机器人客服

查看文档《立即上线机器人客服》

展开查看 Chatopera 云服务的产品截图

自定义词典

自定义词条

创建意图

添加说法和槽位

训练模型

测试对话

机器人画像

系统集成

聊天历史

私有部署

容器化一键部署,现在就使用春松客服!参考《私有部署文档》

开发者社区

开源项目地址

Github | Gitee | CodeChina

社区支持

用户交流群

在 Chatopera 客户群中也包括其他用户,请不要发送敏感信息。讨论与 Chatopera 产品和服务相关的事宜

更多开发者社区介绍,查看:https://docs.chatopera.com/products/cskefu/osc/index.html

运营及定制开发技能培训

在线培训视频

春松客服大讲堂是面向企业 CTO、客服主管、客服及客服系统开发运维人员的在线课程,紧紧围绕春松客服开源代码,由浅入深的介绍春松客服上线智能客服系统运营客服工作二次开发的知识。

任务 时长(时:分:秒)
一、春松客服的介绍 【免费】如何使用Java开发智能客服系统 00:32:11
【免费】春松客服在企业的落地 00:30:41
春松客服的技术介绍 01:09:30
二、客服相关的基本知识 客服的日常工作 00:57:35
客服的基本知识 00:46:48
账号体系-组织、权限,部门和角色 00:42:06
坐席会话的工具-拉黑,服务小结和转接 00:33:00
即时通信 IM(SocketIO)及坐席自动分配 ACD 00:56:50
企业内部聊天与人工质检 00:35:12
统计报表和满意度评价 00:37:18
三、春松客服的上线及维护 春松客服的编译和部署 00:38:27
春松客服的 Docker 容器化运维管理 01:00:37
春松客服的 Selenium 自动化系统测试(1) 00:32:45
春松客服的 Selenium 自动化系统测试(2) 00:49:20
春松客服的 jMeter 压力测试(1) 00:42:33
春松客服的 jMeter 压力测试(2) 00:40:39
四、春松客服的机器人客服 Chatopera 云服务介绍 00:28:01
机器人的知识库 FAQ 管理 00:47:56
机器人的多轮对话及富文本消息类型 00:43:32
五、春松客服开发基础知识 SQL 快速入门 00:46:39
春松客服 MySQL 数据库表及管理 00:45:30
Java 编程基础(1) 00:45:24
Java 编程基础(2) 01:37:53
Maven 项目管理 00:46:18
搭建春松客服 Intellij IDEA 开发环境 01:10:28
SpringBoot 快速入门 00:45:50
项目 Java 源码讲解 01:09:40
六、春松客服的插件 春松客服 Plugin 机制设计 00:45:51
春松机器人客服插件解读 00:41:20
七、总结 春松客服团队介绍及课程总结 00:32:11

提示:本在线课程使用腾讯课堂服务;课程包括免费内容和付费内容,购买后可联系电话 (+86)152-1001-8430 开发票;课程内容以上面标题为准,腾讯课堂上的标题与真实内容不完全匹配。

课程观看截止时间参考页面内的上课时间,逾期后课程下线。遇到问题可在 Chatopera 用户交流群内交流。

开发者文档

开发者文档

认证开发者

春松客服开发者是具备春松客服定制化开发智能客服系统技能,具备丰富的专业经验的软件工程师,由 Chatopera 通过访谈的形式确认其在某行业或某企业内完成春松客服上线、定制化春松客服。

Avatar Name GitHub Talk Intro.
刘勇 lecjy 报道 目前工作于湖北武汉一个电商企业,曾就职于京东海外电商平台,负责客户系统维护,对于电商客服领域有丰富的工作经验,尤其是面向东南亚出海业务。

寻找基于春松客服搭建智能客服系统的客户,包括但不限于部署、系统集成和定制开发等,可以优先考虑联系以上认证开发者,Chatopera 团队会持续维护基础模块、云服务和机器人客服,提升春松客服上利用人工智能、机器学习和自动化流程服务。

寻找开发者合作智能客服项目,社区共建,携手共赢!

  • 组织或个人,在春松客服主页展示为认证开发者
  • 春松客服官方推荐项目机会
  • 专访并通过官方渠道曝光

填写申请:http://chatopera.mikecrm.com/tMUtj1z

鸣谢

IBM Cloud 赞助春松客服服务器资源 12W US Dollar(2019 年度)

Amazon AWS 赞助春松客服服务器资源 5W RMB(2021 年度)

开源许可协议

Copyright (2018-2021) 北京华夏春松科技有限公司

Apache License Version 2.0

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