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Apache-2.0

#优客服 优客服官方技术支持QQ群(555834343,目前项目已发布v4.2.0版本,加入QQ群可以了解最新进度和技术问题咨询。):

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优客服,是一个多渠道融合的客户支持服务平台,包含WebIM,微信,电话,邮件,短信等接入渠道、智能机器人

#访问地址 DEMO访问地址:优客服(UCKeFu-WebIM) , 访问账号:admin,密码:BeiMi123

#优客服组件结构 输入图片说明

1. WebIM在线客服 优客服提供WebIM功能,在线坐席能够通过工作台操作界面,接收来自WebIM的咨询请求,优客服通过整合多个渠道来源,让坐席在同一个工作界面上处理来自PC端、移动端、微信端,微博等渠道的服务请求。 2. 社交媒体 接入微信和微博渠道,将社交媒体渠道的的咨询请求接入进入 优客服 坐席工作平台,让客服统一响应和受理 3. 邮件、短信 多种邮件处理方式,能够将邮箱的消息转为坐席的待处理任务,可以将待处理任务或邮件转为工单

项目组成:

1. 前端:LayUI + Freemarker

1. 后端:Spring Boot

1. 数据库:MySQL+Elasticsearch

项目运行方式:

1. 将代码拉取下来

1. 编译pom.xml文件,下载好jar包

本项目有四个依赖包,jave 和Mondrian,aliyun-java-sdk-core、aliyun-java-sdk-dysmsapi通过以下指令加入到本地Mavenue仓库:

1、mvn install:install-file -Dfile=src/main/resources/WEB-INF/lib/jave-1.0.2.jar -DgroupId=lt.jave -DartifactId=jave -Dversion=1.0.2 -Dpackaging=jar

2、mvn install:install-file -Dfile=src/main/resources/WEB-INF/lib/mondrian-3.7.0.jar -DgroupId=mondrian -DartifactId=mondrian -Dversion=3.7.0 -Dpackaging=jar

3、执行添加 阿里云依赖包

mvn install:install-file -Dfile=src/main/resources/WEB-INF/lib/aliyun-java-sdk-core-3.3.1.jar -DgroupId=com.aliyun -DartifactId=aliyun-java-sdk-core -Dversion=3.3.1 -Dpackaging=jar

4、阿里大鱼jar

mvn install:install-file -Dfile=src/main/resources/WEB-INF/lib/aliyun-java-sdk-dysmsapi-1.0.0.jar -DgroupId=com.aliyun -DartifactId=aliyun-java-sdk-dysmsapi -Dversion=1.0.0 -Dpackaging=jar 确保两个依赖都安装成功

1. 将项目按照maven格式配置好

1. 将ukefu.sql脚本在mysql数据库里运行,创建数据库和表

1. 配置项目中的application.properties文件中的数据库连接

2. 将生成的WAR文件部署到 Tomcat 即可。

运行一下查看效果吧!

优客服将会分版本实现全部的功能,V1.0中将包含以下部分功能: 1、后台管理 系统后台管理功能,包括系统用户管理,客服坐席管理,系统角色管理、组织机构管理,WebIM接入管理,接入设置 2、WebIM在线客服 访客管理、访客邀请、WebIM网站端多风格切换,访客用户唯一身份识别与跟踪,老用户识别,IP与地理位置识别转换,访客轨迹,访客停留记录,访客实时对话,通信消息,表情包,客户消息多媒体类型消息处理;坐席与用户统一路由排队(ACD),实时提示坐席当前客户正在输入的内容,坐席状态切换、坐席绩效管理 3、联系人管理 公共联系人,私有联系人,联系人贡献与分配 4、联络记录 坐席与客户之间的通信记录,包含WebIM对话,微信对话(V2.0功能)等 5、常用语(FAQ)维护 公共常用语维护(话术),坐席私有常用语维护

优客服全渠道客服系统产品介绍
优客服,是一个全渠道融合的客户支持服务平台,聚合8大客服渠道,帮助各种行业各种规模的企业建立完整客服体系。 通过将邮件、短信、电话语音、WebIM在线客服、微信、微博、H5页面、APP接口8个渠道来源的客户服务请求与对话汇聚在一个管理平台,用统一的方式来响应和支撑客户服务。 1、渠道融合,建立统一客服模式

• 语音 接入企业的呼叫中心,让客服在一个管理界面接听呼入的电话并可以方便快捷的呼出,通过工单记录和后续跟进客户 • WebIM在线客服 让您的客服在一个节目和各个渠道来源的用户对话,实时沟通,并能够为对话记录质检和创建业务请求方便后续跟进和处理 • 社交媒体 集成微信和微博渠道,将社交网络的服务请求集中到优客服,客服坐席统一响应和受理 • 邮件短信 将发至客服邮箱的邮件转为服务请求,通过任务受理和追踪,并能够通过发送邮件或短信快速回复客户客户 2、业务支撑,提供快速服务请求

• 简单易用的界面与交互 为客户和坐席人员提供友好的操作界面,方便通过标准方式进行高效沟通 • 跨部门协同解决客户问题 连接您的所有职能人员,从销售客服到技术支持 • 问题流转与变更全纪录 客户的所有交谈记录和问题工单处理事件都会完整记录,方便任何客服接手问题处理,有效解决客户问题 3、数据分析,深入了解客服业务状况

• 全渠道数据概况一目了然 了解所有渠道的客户服务状况、来源比例,了解响应时间与服务时间,按不同维度统计 • 优化客服坐席资源分配 按照不同的维度统计更细致的客户坐席服务变化趋势,查看每一天的坐席绩效 • 客群分类,建立客户全景式图 集成企业内部客户数据,分析客户价值,创建客户标签

微信接入渠道演示微信公众号 输入图片说明

优客服部分产品组件截图

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最新开源。优客服,是一个多渠道融合的客户支持服务平台,包含WebIM,微信,电话,邮件,短信等接入渠道 展开 收起
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