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redsky1989 / OTRS

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README
Apache-2.0

Build Status

What is OTRS?

OTRS (the former Open Ticket Request System now stands for Open Technology – Real Service) is an open source ticket request system with many features to manage customer telephone calls and e-mails. It is distributed under the GNU AFFERO General Public License (AGPL) and tested on various Linux platforms. Do you receive many e-mails and want to answer them with a team of agents? You're going to love OTRS!

You can find a list of features in the online documentation.

License

It is distributed under the AFFERO GNU General Public License - see the accompanying COPYING file for more details.

Documentation

You can find documentation online. The source code of OTRS and its public extension modules is available on github.

Professional Services for OTRS – OTRS Business Solution™

Whether you need help in configuring or customizing OTRS or you want to be on the safe side, don't hesitate to contact us: We offer a wide range of professional services such as world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.

Our OTRS Business Solution™ offers you best professional support from the OTRS team, reliable OTRS security and regular free updates as well as an exclusive set of additional Business Features that you can flexibly activate or deactivate according to different deployment scenarios.

The OTRS Group offers specific training programs in different countries. You can either participate in one of our public OTRS Administrator trainings which take place regularly, or benefit from an inhouse training that covers all the specific needs of your company.

Software requirements

Perl

  • Perl 5.16.0 or higher

Webserver

  • Apache2 + mod_perl2 or higher (recommended)
  • Webserver with CGI support (CGI is not recommended)

Databases

  • MySQL 5.0 or higher (MySQL 8+ is not supported)
  • MariaDB
  • PostgreSQL 9.2 or higher
  • Oracle 10g or higher

Browsers

  • Use a modern web browser.
  • These browsers are not supported:
    • Internet Explorer before version 11
    • Firefox before version 31
    • Safari before version 6
# # A list of all included third party libraries. # # # Perl # o Name: CPAN CGI Web: http://stein.cshl.org/WWW/software/CGI/ License: # Copyright 1995-1998 Lincoln D. Stein. All rights reserved. # It may be used and modified freely, but I do request that this copyright # notice remain attached to the file. You may modify this module as you # wish, but if you redistribute a modified version, please attach a note # listing the modifications you have made. o Name: CPAN Apache::DBI Web: n/a License: Apache License v2 - http://www.apache.org/licenses/LICENSE-2.0 o Name: CPAN Apache2::Reload Web: n/a License: Apache License v2 - http://www.apache.org/licenses/LICENSE-2.0 # Matt Sergeant, matt@sergeant.org # Stas Bekman (porting to mod_perl 2.0) o Name: CPAN Algorithm::Diff Web: n/a License: GNU v2 - http://www.gnu.org/licenses/gpl.html Note: # Parts Copyright (c) 2000-2004 Ned Konz. All rights reserved. Parts # by Tye McQueen. o Name: CPAN CGI::Emulate::PSGI Web: n/a License: GNU v2 - http://www.gnu.org/licenses/gpl.html Note: # Copyright (c) 2009-2010 by tokuhirom. o Name: CPAN Crypt::PasswdMD5 Web: n/a License: GNU v2 - http://www.gnu.org/licenses/gpl.html Note: # Copyright Luis E. Mu�oz <luismunoz@cpan.org> o Name: CPAN HTTP::Date Web; n/a License: GNU v2 - http://www.gnu.org/licenses/gpl.html Note: # Copyright 1995-1999, Gisle Aas o Name: CPAN IO::Interactive Web: n/a License: GNU v2 - http://www.gnu.org/licenses/gpl.html Note: # Copyright (c) 2005, Damian Conway <DCONWAY@cpan.org>. All rights reserved. o Name: CPAN Linux::Distribution Web: n/a License: GNU v2 - http://www.gnu.org/licenses/gpl.html Note: # Alexandr Ciornii <alexchorny@gmail.com>, http://chorny.net # Alberto Re, <alberto@accidia.net> # Judith Lebzelter, <judith@osdl.org> o Name: CPAN Locale::Codes Web: n/a License: GNU v2 - http://www.gnu.org/licenses/gpl.html Note: # Copyright (c) 1997-2001 Canon Research Centre Europe (CRE). # Copyright (c) 2001 Michael Hennecke (Locale::Currency) # Copyright (c) 2001-2010 Neil Bowers # Copyright (c) 2010-2011 Sullivan Beck o Name: CPAN LWP Web: n/a License: GNU v2 - http://www.gnu.org/licenses/gpl.html Note: # © 1995-2010 Gisle Aas. All rights reserved. # © 1995 Martijn Koster. All rights reserved. o Name: CPAN LWP::Protocol::https Web: n/a License: GNU v2 - http://www.gnu.org/licenses/gpl.html Note: # Copyright 1997-2011 Gisle Aas. o Name: CPAN MIME::Tools Web: n/a License: GNU v2 - http://www.gnu.org/licenses/gpl.html Note: # Copyright (c) 1996 by Eryq. All rights reserved. # Copyright (c) 1999 by ZeeGee Software Inc. All rights reserved. o Name: CPAN MailTools Web: n/a License: GNU v2 - http://www.gnu.org/licenses/gpl.html Note: # Copyrights 1995-2000 Graham Barr <gbarr@pobox.com> and 2001-2007 # Mark Overmeer <perl@overmeer.net>. o Name: CPAN Module::Refresh Web: n/a License: GNU v2 - http://www.gnu.org/licenses/gpl.html Note: # Copyright 2004,2011 by Jesse Vincent <jesse@bestpractical.com>, # Audrey Tang <audreyt@audreyt.org> o Name: CPAN Net::HTTP Web: n/a License: GNU v2 - http://www.gnu.org/licenses/gpl.html Note: # Copyright 2001-2003 Gisle Aas. o Name: CPAN Net::IMAP::Simple Web: n/a License: GNU v2 - http://www.gnu.org/licenses/gpl.html Note: # Copyright (c) 2005 Colin Faber. # Copyright (c) 2004 Casey West. # Copyright (c) 1999 Joao Fonseca. o Name: CPAN Net::SSLGlue Web: n/a License: GNU v2 - http://www.gnu.org/licenses/gpl.html Note: # (c) 2008-2013, Steffen Ullrich. All Rights Reserved. o Name: CPAN Schedule::Cron::Event Web: n/a License: # This library is free software; you can redistribute it # and/or modify it under the same terms as Perl itself. Note: # Copyright 2002 P Kent o Name: CPAN Set::Crontab Web: n/a License: # This library is free software; you can redistribute it # and/or modify it under the same terms as Perl itself. Note: # Copyright 2001 Abhijit Menon-Sen <ams@toroid.org> o Name: CPAN Text::CSV Web: n/a License: GNU v2 - http://www.gnu.org/licenses/gpl.html o Name: CPAN Text::CSV_PP Web: n/a License: GNU v2 - http://www.gnu.org/licenses/gpl.html o Name: CPAN Text::Diff Web: n/a License: GNU v2 - http://www.gnu.org/licenses/gpl.html o Name: CPAN XML::FeedPP Web: n/a License: GNU v2 - http://www.gnu.org/licenses/gpl.html Note: # Copyright (c) 2006-2009 Yusuke Kawasaki. o Name: CPAN XML::TreePP Web: n/a License: GNU v2 - http://www.gnu.org/licenses/gpl.html Note: # Copyright (c) 2006-2009 Yusuke Kawasaki. o Name: CPAN XML::Parser::Lite Web: n/a License: GNU v2 - http://www.gnu.org/licenses/gpl.html o Name: CPAN JSON::PP Web: n/a License: GNU v2 - http://www.gnu.org/licenses/gpl.html Note: Copyright 2007-2009 by Makamaka Hannyaharamitu o Name: CPAN CSS::Minifier Web: n/a License: GNU v2 - http://www.gnu.org/licenses/gpl.html Note: Copyright (C) 2007 by Peter Michaux o Name: CPAN JavaScript::Minifier Web: n/a License: GNU v2 - http://www.gnu.org/licenses/gpl.html Note: Copyright (C) 2007 by Peter Michaux o Name: CPAN YAML Web: n/a License: GNU v2 - http://www.gnu.org/licenses/gpl.html Note: Copyright (c) 2005, 2006, 2008. Ingy d�t Net. # Copyright (c) 2001, 2002, 2005. Brian Ingerson. # Some parts copyright (c) 2009 - 2010 Adam Kennedy o Name: CPAN URI Web: n/a License: # This library is free software; you can redistribute it # and/or modify it under the same terms as Perl itself. Note: # Copyright 1995-2009 Gisle Aas. # Copyright 1995 Martijn Koster. o Name: CPAN HTTP::Message Web: n/a License: GNU v2 - http://www.gnu.org/licenses/gpl.html Note: # Copyright 1995-2008 Gisle Aas. o Name: CPAN LWP Web: http://github.com/gisle/libwww-perl License: # This library is free software; you can redistribute it # and/or modify it under the same terms as Perl itself. Note: # Copyright 1995-2009, Gisle Aas # Copyright 1995, Martijn Koster o Name: CPAN Mozilla::CA Web: n/a License: Mozilla MPL 1.1 - http://www.mozilla.org/MPL/ Note: # Copyright Ask Bj�rn Hansen o Name: CPAN parent Web: n/a License: GNU v2 - http://www.gnu.org/licenses/gpl.html Note: # Copyright (c) 2007-10 Max Maischein <corion@cpan.org> o Name: CPAN Class::Inspector Web: n/a License: GNU v2 - http://www.gnu.org/licenses/gpl.html Note: # Copyright 2002 - 2011 Adam Kennedy. o Name: CPAN Email::Valid Web: n/a License: # This library is free software; you can redistribute it # and/or modify it under the same terms as Perl itself. Note: # Copyright 1998-2003, Maurice Aubrey <maurice@hevanet.com>. All rights reserved. o Name: CPAN Selenium::Remote::Driver Web: http://code.google.com/p/selenium/ License: Apache License v2 - http://www.apache.org/licenses/LICENSE-2.0 Note: # Copyright (c) 2010-2011 Aditya Ivaturi, Gordon Child o Name: CPAN REST::Client Web: n/a License: # This program is free software; you can redistribute it # and/or modify it under the same terms as Perl itself. Note: # Copyright 2008 - 2010 by Miles Crawford o Name: CPAN SOAP::Lite Web: n/a License: # This library is free software; you can redistribute it # and/or modify it under the same terms as Perl itself. # # This text and all associated documentation for this library # is made available under the Creative Commons Attribution-NoDerivs # 2.0 license. http://creativecommons.org/licenses/by-nd/2.0/ Note: # Copyright (C) 2000-2007 Paul Kulchenko. All rights reserved. # Copyright (C) 2007-2008 Martin Kutter # Copyright (C) 2013 Fred Moyer o Name: CPAN Excel::Writer::XLSX Web: http://github.com/jmcnamara/excel-writer-xlsx License: # All Rights Reserved. This module is free software. # It may be used, redistributed and/or modified under the same terms as Perl itself. Note: # Copyright MM-MMXIIII, John McNamara. o Name: CPAN XML::Simple Web: n/a License: # This program is free software; you can redistribute it and/or modify it # under the same terms as Perl itself. Note: # Copyright 1999-2004 Grant McLean <grantm@cpan.org> o Name: CPAN HTML::TokeParser Web: n/a License: # This library is free software; you can redistribute it and/or modify it # under the same terms as Perl itself. Note: # Copyright 1998-2005 Gisle Aas. o Name: CPAN HTML::Tagset Web: n/a License: # This program is free software; you can redistribute it and/or modify it # under the same terms as Perl itself. Note: # Copyright 1995-2000 Gisle Aas. # Copyright 2000-2005 Sean M. Burke. # Copyright 2005-2008 Andy Lester. o Name: CPAN Pod::Strip Web: n/a License: # This program is free software; you can redistribute it and/or modify it # under the same terms as Perl itself. Note: # Copyright 2004, 2005, 2006 Thomas Klausner, All Rights Reserved. o Name: CPAN PDF::API2 Web: n/a License: # This program is free software; you can redistribute it and/or modify it # under the same terms as Perl itself. Note: # PDF::API2 was originally written by Alfred Reibenschuh. # It is currently being maintained by Steve Simms. o Name: CPAN IO::String Web: n/a License: # This program is free software; you can redistribute it and/or modify it # under the same terms as Perl itself. Note: # Copyright 1998-2005 Gisle Aas. o Name: CPAN Font::TTF Web: n/a License: # GNU Lesser v2.1 - http://www.gnu.org/licenses/lgpl.html Note: # Copyright (c) 1998-2015, SIL International (http://www.sil.org). o Name: CPAN Lingua::Translit Web: http://lingua-systems.com/translit/ License: # This module is free software. It may be used, redistributed and/or # modified under the terms of either the GPL v2 or the Artistic license. # GNU v2 - http://www.opensource.org/licenses/gpl-2.0.php # Artistic v2 - http://www.opensource.org/licenses/artistic-license-2.0.php Note: # Copyright (C) 2007-2008 Alex Linke and Rona Linke. # Copyright (C) 2009-2015 Lingua-Systems Software GmbH o Name: CPAN Class::Accessor Web: n/a License: # GNU v1 - http://dev.perl.org/licenses/gpl1.html # Artistic v1 - http://dev.perl.org/licenses/artistic.html Note: # Copyright 2009 Marty Pauley. # Original author Michael G Schwern. o Name: CPAN Class::ReturnValue Web: n/a License: # GNU v1 - http://dev.perl.org/licenses/gpl1.html # Artistic v1 - http://dev.perl.org/licenses/artistic.html Note: # Copyright (c) 2002,2003,2005,2007 Jesse Vincent. o Name: CPAN Data::ICal Web: n/a License: # GNU v1 - http://dev.perl.org/licenses/gpl1.html # Artistic v1 - http://dev.perl.org/licenses/artistic.html Note: # Copyright (c) 2005 - 2015, Best Practical Solutions, LLC. All rights reserved. o Name: CPAN Date::ICal Web: n/a License: # GNU v1 - http://dev.perl.org/licenses/gpl1.html # Artistic v1 - http://dev.perl.org/licenses/artistic.html # GNU v2 - http://www.gnu.org/licenses/gpl.html Note: # Author Rich Bowen and the Reefknot team. o Name: CPAN Devel::StackTrace Web: n/a License: # Artistic v2 - http://www.opensource.org/licenses/artistic-license-2.0.php Note: # Copyright (c) 2000 - 2016 by David Rolsky. o Name: CPAN Text::vFile::asData Web: n/a License: # GNU v1 - http://dev.perl.org/licenses/gpl1.html # Artistic v1 - http://dev.perl.org/licenses/artistic.html Note: # Copyright 2004, 2010, 2013 Richard Clamp and Nik Clayton. All Rights Reserved. o Name: CPAN Class::Accessor::Lite Web: n/a License: # GNU v1 - http://dev.perl.org/licenses/gpl1.html # Artistic v1 - http://dev.perl.org/licenses/artistic.html Note: # Copyright (C) 2008 - 2010 Kazuho Oku. o Name: CPAN Sisimai Web: http://libsisimai.org License: # BSD 2-Clause - https://opensource.org/licenses/BSD-2-Clause Note: # Copyright (C) 2014-2017 azumakuniyuki, All rights reserved. o Name: CPAN String::ShellQuote Web: n/a License: # GNU v1 - http://dev.perl.org/licenses/gpl1.html Note: # Copyright (c) 1997 Roderick Schertler. All rights reserved. o Name: CPAN UUID::Tiny Web: n/a License: # This program is free software; you can redistribute it and/or modify it # under the same terms as Perl itself. # Copyright 2009, 2010, 2013 Christian Augustin, all rights reserved. Note: # AUTHOR Christian Augustin <mail@caugustin.de> # # JavaScript # o Name: CKEditor Web: http://www.ckeditor.com/ License: GNU v2 - http://www.gnu.org/licenses/gpl.html o Name: Skin BootstrapCK4 for CKEditor Web: http://ckeditor.com/addon/bootstrapck License: GNU v2 - http://www.gnu.org/licenses/gpl.html GNU Lesser v3 - http://www.gnu.org/licenses/lgpl.html MPL v1.1 - http://opensource.org/licenses/MPL-1.1 o Name: D3 Data-Driven Documents Web: http://d3js.org/ License: BSD license - http://opensource.org/licenses/BSD-3-Clause o Name: FullCalendar Web: http://fullcalendar.io/ License: MIT License - http://www.opensource.org/licenses/mit-license.php o Name: FullCalendar Scheduler Web: http://fullcalendar.io/scheduler/ License: GPL License - http://www.gnu.org/licenses/gpl-3.0.en.html o Name: MomentJS Web: http://momentjs.com/ License: MIT License - http://www.opensource.org/licenses/mit-license.php o Name: jQuery Web: http://www.jquery.com/ License: MIT License - http://www.opensource.org/licenses/mit-license.php o Name: jsTree Web: http://www.jstree.com/ License: MIT License - http://www.opensource.org/licenses/mit-license.php o Name: jQuery Migrate Web: https://github.com/jquery/jquery-migrate License: MIT License - http://www.opensource.org/licenses/mit-license.php o Name: TableSorter Web: http://tablesorter.com License: MIT License - http://www.opensource.org/licenses/mit-license.php o Name: jQuery UI Web: http://www.jqueryui.com/ License: GNU v2 - http://www.gnu.org/licenses/gpl.html o Name: jQuery Validate Web: http://bassistance.de/jquery-plugins/jquery-plugin-validation/ License: GNU v2 - http://www.gnu.org/licenses/gpl.html o Name: jsPlumb Web: http://jsplumbtoolkit.com/ License: MIT License - http://www.opensource.org/licenses/mit-license.php o Name: jQuery UI Touch Punch Web: http://touchpunch.furf.com/ License: MIT License - http://www.opensource.org/licenses/mit-license.php o Name: QUnit Web: http://qunitjs.com/ License: MIT License - http://www.opensource.org/licenses/mit-license.php o Name: canvg Web: https://github.com/gabelerner/canvg License: MIT License - http://www.opensource.org/licenses/mit-license.php o Name: StringView Web: https://developer.mozilla.org/en-US/Add-ons/Code_snippets/StringView License: GNU Lesser v3 - http://www.gnu.org/licenses/lgpl.html o Name: clipboard.js Web: https://clipboardjs.com/ License: MIT License - https://zenorocha.mit-license.org/ o Name: Spectrum Web: http://bgrins.github.io/spectrum/ License: MIT License - http://www.opensource.org/licenses/mit-license.php # # Other # o Name: DejaVu Fonts Web: http://dejavu-fonts.org License: Free License - http://dejavu-fonts.org/wiki/License
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简介

OTRS 简介 OTRS 是由 Open Ticket Request System 首字母缩略字而来 展开 收起
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